Refund and Returns Policy

At KTattoo.co.nz, your satisfaction is important to us. This Return Policy outlines the conditions and process for returning products purchased from our website, in compliance with New Zealand consumer law.

1. Your Rights Under New Zealand Consumer Law

This policy operates in addition to, and does not limit, your rights under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA).

• Consumer Guarantees Act (CGA): If products we sell are faulty, not of acceptable quality, not fit for purpose, or do not match their description, you are entitled to a remedy. For minor faults, we may choose to repair, replace, or refund the item. For major faults, you have the right to choose a replacement or a full refund.
• Fair Trading Act (FTA): This act protects you from misleading and deceptive conduct and unfair trading practices.

2. Eligibility for Returns

2.1. Faulty, Damaged, or Incorrect Goods

If you receive a product that is faulty, damaged during transit, or is not the item you ordered, please contact us immediately within 7 days of receiving your order.

• We will require photographic evidence of the fault or damage.
• Once confirmed, we will arrange for the return of the item at our expense and offer you a replacement or a full refund, including any original shipping costs.

2.2. Change of Mind Returns

Please choose carefully as we generally do not offer refunds or exchanges for change of mind. This includes situations where you have ordered the wrong product, decided you no longer want the item, or found it cheaper elsewhere. Your rights under the CGA and FTA for faulty goods remain unaffected.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at dreamhandstattoostudio@gmail.com with your order number, the item(s) you wish to return, and the reason for the return (e.g., faulty, damaged, incorrect item).
2. Await Authorization: We will review your request and provide you with return instructions, including the return address. Please do not send items back without prior authorization.
3. Package Your Item: Securely package the item(s) to prevent damage during transit. Include a copy of your original order confirmation or a note with your order number.
4. Ship Your Item: Send the item(s) back to the address provided. We recommend using a tracked and insured shipping method, especially for higher-value items, as we cannot be responsible for items lost or damaged in return transit.

4. Non-Returnable Items

For hygiene and safety reasons, and due to the nature of some products, the following items are generally non-returnable unless they are faulty or incorrect:

• Opened or used tattoo needles, cartridges, or grips.
• Opened or used tattoo inks, pigments, or stencil solutions.
• Personalized or custom-made items.
• Clearance or sale items (unless faulty).
• Gift cards.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Original shipping costs are generally non-refundable, except in cases of faulty, damaged, or incorrect items.

6. Exchanges

If you wish to exchange an item (e.g., for a different size or colour, or if you received an incorrect item), please follow the return process and indicate your preference for an exchange. Exchanges are subject to stock availability.

7. Proof of Purchase

All returns must be accompanied by valid proof of purchase, such as your order confirmation email or receipt.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: ktattooalbany@gmail.com

Phone: 0800 168 258

Address: 1/11 Davies Drive, Albany, Auckland 0632